A poor or non-existent online reputation can be one of the first things that disqualifies a business from being considered by a consumer. Reviews are the lifeblood of your online reputation and our Ninjaz can both leverage the ones you have and help get more of them. We'll work with you to create a strategy for getting more 5-star reviews while also keeping an eye on what people are saying about you across the web so we can quickly respond to negative experiences.
Getting hundreds and thousands of positive reviews is a marathon, not a sprint. It requires dedication and embedding review generation into your business practices and procedures. The good news is, our Ninjaz can help make this easier.
Once a job is completed or a ticket closed, a signal is sent to our platform letting us know a customer is ready to receive a review request.
If the customer's phone number and/or email address is available, an automated request is sent out that includes a link to review.
From that link, the customer is able to quickly write and submit their review to sites like Google, Yelp, Facebook and TripAdvisor.
READY TO GET STARTED?
Contact Marketing Ninjaz today for a FREE consultation.
Our software automatically replies to reviews based on the number of stars given. Here is an example of an automated positive customer interaction.
I was recommended to try ABC Company from a friend and I am so glad I did! I had a wonderful experience. Their staff were prompt and professional and the quality of service I received was top-tier. I plan on using ABC Company for all of my XYZ needs in the future.
Thank you for taking the time to rate and review your five-star experience with ABC Company! We appreciate your business and are here to answer any follow-up questions you have about your recent appointment. We hope that you'll consider ABC for future XYZ projects. We can be reached at (123) 456-7890, or online at TryABC.com.
And here is an example of an automated negative customer interaction.
We're sorry to hear that you had an unsatisfactory experience and thank you for providing this important feedback. We'd like to discuss opportunities to increase your overall satisfaction with our company and remedy any problems you have experienced with our service. Please give us a call at (123) 456-7890. We look forward to connecting with you.
Responds & Sends Email Alert to Business
If you're looking for XYZ, look elsewhere. ABC Company took forever to complete my service and, when they were done, something went wrong and I had to have them come back. Total waste of money!
101 Jamison Rd., Building A, Suite 1
Elma, NY 14059